-All parts returns have a 40% restocking fee applicable. Only an authorized printer repair agent can help you avoid ordering unnecessary or incorrect parts. If you are not sure what part(s) you need or are in need of printer repair services, simply call, email or chat with us to avoid ordering parts that have a steep restocking fee.If you are needing to return parts, it is likely a result of a lack of understanding of the repair process. An authorized printer repair agent can help determine the correct parts.
Conditions of Product
- Any products being returned, must included all of the original contents and packaging and cannot be marked, labeled or damaged in any way. Products being returned should never be shipped back without being re-packaged in an additional box outside of the product box. Any returns being received with marked, tagged, or damaged packaging or contents will be ineligible for return acceptance. Items must be in brand new, unaltered and unused condition, without showing signs of wear or damage in any way. If the product cannot be resold as new, the product(s) is not eligible for return.
No exchanges of custom orders will be accepted for any reason. All custom order sales are final.
- Products received that are believed or known to be defective are eligible for exchange. Inspections and validation that the product is truly defective is required before the product will be replaced. Please visit our common ordering mistakes page to prior to considering an item defective. Although defective items can occur, more commonly seen label & ribbon combinations, printer mechanical set up, incorrect printhead dpi and core size are to blame. Defective product requests can be considered on a case by case basis outside of the 30 day return window.
Wrong Shipment Received
If you receive an incorrect product, you have 30 days from the date of purchase to initiate a Return Authorization request. Once the RA has been approved, we will send a replacement to you at no additional cost. A pre-paid shipping label will also be sent to you to cover freight costs associated with returning the incorrect product.